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May 14, 2019

What are the Best Free CRM Options Suitable for Dubai

When you look around and see your salespeople with paper notes and a manual filing system open to errors, you know your company is in need of a CRM. This is a classic situation in Dubai; customer notes are scattered across the desk, but you're not yet ready to make an investment in the CRM software.

Businesses today can understandably become overwhelmed with the amount of software that is needed to keep their operation up to standard with the competition. There's a tool for everything and those costs can mount quickly if one is not cautious to keep their spendings in check.

The one tool that Dubai businesses cannot afford to skip is a good CRM. In a small market, investing a little extra energy on nurturing customers can be the difference between failure and success. CRM tools help to capture contact information and manage the relationships with prospects and existing customers. As a business grows, this relationship management becomes very difficult if it is not tracked and managed with software that is designed to make this process smooth, making life easier for staff and customer satisfaction better for patrons.

Regardless of size or duration in business, every Dubai company needs a CRM to help improve customer relationships and boost business growth. With several free options available, there are no excuses not to get on board.

Free CRM Features

When talking about free services, it's essential to be realistic. Free CRM options in Dubai aren't going to come with all the bells and whistles, such as marketing automation, but there are still a few great options with quality basics for free that can work really well for businesses needing some help to organise and manage their customer relationships.

For businesses that already know they need the bells and whistles, all the best CRM options in Dubai offer free trials so that they can be tested before expecting commitment. This is a great solution for any organisation a little shy to commit without assessing the benefits for free first.

In this article, however, when we say free, we mean free.

Here are the Best Free CRM Options in Dubai

HubSpot CRM

HubSpot CRM gives businesses all they need to organise, track, and nurture their leads and customers. It automates tasks, displays deals in a dashboard for total visibility, and businesses can add up to 1,000,000 contacts, users, and storage without any expiration date.

Freshsales CRM

Freshsales CRM "Sprout" option is an entirely free solution for businesses that allows them to track leads, contacts, deals, accounts, and emails, plus it has a built-in phone feature, mobile app and integrations. They offer unlimited support, unlimited users and unlimited contacts.

Workbooks free edition helps businesses to track leads, run and analyse marketing campaigns and build an inquiry database to improve customer relationships. It is limited to two users.

Really Simple Systems

Really Simple Systems free CRM allows businesses to manage and track their leads and customers. They have free customer support and online help resources, plus they're accessible on any device. The free solution is good for up to two users and has no commitment period.


Insightly’s no-frills free CRM allows businesses to manage contacts in order to build and nurture customer relationships. It is limited to two users.

As the business grows, it is likely that a plan upgrade is going to be necessary, which, of course, is going to come with some additional costs. All of the options listed above offer advanced plans with a host of additional features to help businesses to really leverage the benefits of a fully functional CRM to support the business, and its customers, as it grows.

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